FAQ

--Who

MildRich is a catering equipment manufacturer and exporter from Guangzhou,China.

--MOQ

One piece for the sample order, Mix 1-container for the future order.

--Payment Terms

1.Normally T/T:30% deposit,70% balance will be pay before the shipment.

2.Western Union / Money Gram / Yin Xing / Cash Available.

3.Negotiable for L/C,CIP,D/P.

--Price

1.Usually basic on FOB Guangzhou. (Nansha / Huangpu Port)

2. EXW or CIF can be offered too.

--Charges of the sample order

1.New Customer: will be charged at the first time and will refund to you according to your future order.

2.Old Customer: Will try to be free of charge.

--Lead Time

Normally,one high cube container need 20-25 days.

--Spare Parts

The container order: 3% free parts will send together with your cntr order.

--Warranty

1-year for parts support, lifelong for technical support.

--Commission

The commission will by sent to the mid-man after the full payment had been collected.

--Certificate / Test Report

We will try our best to apply the most of the overseas certificate / test report for our customers. Refer to the costs will negotiable according to the details.

--Exclusive Agent

The local exclusive agent can be arranged depends on the customer's volume.

1.Small market: Over 6x40GP per year.

2.Big Market: Over 1x40GP per month.

--Complaint & Advise

Kindly contact with Lydia (Лидия) info@mildrich.com for detail information.

Thank you for you to choose Mild Rich.

--Compensation

1.We will compensated once stand as proofed our problems.

2.The spare parts will be sent or some amount will be deducted from next order.

-- Trading in Domestic

1.Exported by Mild Rich: Payment by USD would be better.

2.Exported by themself: 10-12% extra will be charged for the VAT.